Return and refund policy
Last updated: September 11, 2026
Return Eligibility & Timeframe
We offer a 30-calendar-day return window from the date of delivery for eligible shark bags. To qualify for a return, items should be in appropriate condition for the applicable return request. Nothing in this policy limits or excludes statutory consumer rights or remedies that cannot lawfully be excluded under applicable law.
How to Request a Return
Please contact our support team at hello@mylaurus.com before sending any items back so that we can provide the appropriate return instructions and return address. Please do not send returns directly to our business address without prior communication.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us promptly at hello@mylaurus.com with your order number and relevant details, including photographs where appropriate, so that we can review the issue and provide an appropriate resolution.
Restocking Fees & Return Shipping
We do not charge a restocking fee. Return shipping arrangements may vary depending on the reason for the return and applicable circumstances. Please contact our support team prior to returning an item to confirm the appropriate shipping instructions.
Refund Processing & Timing
Approved refunds are generally processed within 1–3 business days. Refunds are issued to the original method of payment whenever possible.
Payment Provider Posting Time
Once a refund has been processed, the time required for funds to appear in your account balance may vary depending on your bank, card issuer, PayPal, or applicable payment provider.
Order Assistance
If you need assistance with an existing order, have billing questions, or wish to inquire about the status of a return, please contact us at hello@mylaurus.com.
Merchant Contact Details
Store Name: Mylaurus
Website: https://www.mylaurus.com/
Email: hello@mylaurus.com
Phone: +1 845-715-8112
Business Address: 9464 48th Ave, Pleasant Prairie, WI 53158, United States
Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM（ET）
Saturday – Sunday: Closed