Refund Policy
Last updated:
1. Scope & Mandatory Consumer Protections
This policy governs returns, exchanges, and refunds for physical goods purchased from Mylaurus. Nothing in this policy limits or excludes statutory consumer protections, implied warranties, or non-waivable rights under applicable federal or state consumer protection laws.
2. Return Timeframe & Right of Withdrawal
Contact us at hello@mylaurus.com to request a return and explain the reason, delivery date and item condition. Any voluntary return terms disclosed for your purchase apply; this page does not establish an additional fixed return window. Your non-waivable rights for defective, misdescribed or undelivered goods remain unaffected.
3. Merchandise Condition & Diminished Value
Before sending an item back, contact support for the applicable return conditions and retain the item, packaging and evidence of its condition. Handling or damage may affect a voluntary return where lawfully disclosed, but does not remove mandatory remedies for a product defect.
4. Statutory & Commercial Exclusions
Any restriction on voluntary returns must be disclosed for the relevant item and permitted by applicable law. Personalized, perishable or opened hygiene-sensitive products may require different handling; such restrictions do not automatically remove rights relating to defects, misdescription or non-delivery.
5. Return Authorization & Facility Address
All physical returns must be pre-authorized prior to dispatch to ensure proper parcel routing. Authorized packages must be safely packaged and delivered to our designated facility:
6. Return Shipping Costs & Handling Fees
Contact support before paying return postage to confirm the appropriate process and any applicable disclosed charges. No undisclosed handling or restocking fee is established by this page. Where the law requires a merchant remedy for an incorrect or defective item, that remedy is not conditional on accepting an unlawful cost.
7. Defective, Damaged or Non-Conforming Goods
For items that are defective, damaged, or misdescribed, we provide repairs, replacements, or full refunds as required under applicable warranty and consumer law. If you receive merchandise that fails to conform to your order, notify our support team with your order number and photographic evidence to arrange prompt remediation.
8. Inspection, Return Verification & Approval
Upon physical arrival at our facility, returned merchandise is inspected to verify item identity and condition. We will issue an electronic notification confirming whether the return has been approved, partially approved due to diminished value, or rejected under disclosed conditions.
9. Refund Calculation, Timing & Method
For an approved refund, support will confirm the amount and processing arrangements. Refunds are returned through the original payment method where possible; payment-provider posting time can vary. Nothing in this process extends a mandatory legal refund deadline.
10. Partial Orders, Discounts & Bundles
Where only part of an order is returned, refunds are calculated proportionally based on the item prices and statutory delivery fees. If items were purchased as part of a bundle or tiered discount, returning partial components may result in an adjustment of the promotional benefit as disclosed at purchase.
11. Billing Inquiries & Chargeback Prevention
If you have any questions regarding a pending refund, return status, or payment adjustment, we encourage you to contact our customer care team before filing a banking dispute or chargeback so that our staff can provide immediate resolution.
12. Order Cancellations & Customer Support
Cancellation requests prior to warehouse dispatch should be submitted immediately to our customer care team: